What You Can Expect from UGC Factory
Post a brief
Describe your project needs, budget, and timeline
Get creator proposals
Review proposals from creators who match your needs
Choose & pay
Select your preferred creator and secure payment
Receive your video
Get your finalized video content ready to use
100% Satisfaction Guarantee
We stand behind every project. If you're not completely satisfied with the final deliverable, we'll refund your payment in full—no questions asked.
What You Get:
- Direct Communication: Chat with your creator directly inside the platform after payment confirmation
- Full Refund Protection: If the final video doesn't meet your expectations, get 100% of your money back
- 3 Free Revisions: Request changes and improvements during the creation process
- Secure Escrow: Your payment is held securely until you approve the final deliverable
What You Can Expect from UGC Factory
See how your project flows from concept to completion
-
Tailored UGC from Real Creators
We match your brief with creators who live and breathe your audience
-
Quick Turnaround
Most projects are delivered in 7–10 days
-
Direct Communication
Chat with creators directly inside the platform
-
Secure Payment & Ownership
Only pay when you're happy. Commercial rights included
The Creator's Journey
Join our platform and start earning with your creative skills
Apply and get validated
Complete your profile and showcase your portfolio
Browse open briefs
Find projects that match your skills and interests
Submit offers
Propose your creative ideas and pricing to clients
Get paid
Receive secure payments for your completed work
Frequently Asked Questions
Everything clients need to know about working with creators
How does the platform work for clients?
Once you create a project, validated creators will apply with their proposals. You can review their profiles, prices, and delivery timeframes before selecting the one that fits best. After payment, communication opens and the creator starts working on your video.
When do I have to pay?
You only pay once you've selected a creator for your project. Payments are securely processed and held until the video is approved.
Can I request changes to the delivered video?
Yes. You can request up to three revisions after the video is delivered. You'll be able to approve or request changes directly through your dashboard.
What if no creator applies to my project?
Most projects receive multiple proposals quickly. If not, you can edit the brief or budget to attract more creators. You won't be charged until you select someone.
Can I work with more than one creator?
Yes, but each creator must be hired through a separate project. For example, if you want 3 creators, you'll need to create 3 different project briefs.
What is the 100% Money-Back Guarantee?
We guarantee your complete satisfaction. If the final delivered video doesn't meet your expectations, even after revisions, we will refund your full payment—no questions asked. Your payment is held in secure escrow until you approve the final work.
When can I chat with the creator?
Once you accept a proposal and complete payment, direct messaging with your chosen creator will be unlocked automatically. You'll be able to discuss project details, share feedback, and communicate throughout the entire creation process right inside the platform.
What types of videos can I request?
You can request product reviews, unboxings, tutorials, testimonials, app walk-throughs, and more. Just specify your needs in the brief.
Creator FAQs
Everything you need to know about creating content on our platform
How can I become a creator on the platform?
Register and submit at least 3 example videos. Our team will review your work. Once validated, you can apply to projects.
What happens after I apply to a project?
The client will review your proposal, including your price and delivery time. If selected, they'll make the payment and you can begin work.
When do I get paid?
You'll be paid once the client approves your final delivery. Payouts are processed monthly and managed manually during MVP phase.
Do I need to include my pricing for every project?
Yes. You should set a custom price and estimated delivery time in each proposal, based on the project scope.
How many revision rounds do I have to provide?
You are required to deliver up to 3 rounds of revisions if the client requests them. Clear communication upfront can help reduce revisions.
What if the client doesn't respond or approves late?
If there's a delay or conflict, our team will step in. We monitor timelines and can assist in resolving disputes.